Refund policy

Returns & Exchanges 

RETURN POLICY

We pride ourselves on providing the highest quality customer service and are committed to offering products you can use and love forever. However, we know that sometimes a return or exchange is necessary, and we will do everything we can to ensure you love what you have. We care about your satisfaction, and our Customer Care Team is always here to help. Items can be returned within 14 days of delivery receipt using the Online Returns Center. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 3-5 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account. Your return label will require you to return the item at your own expense. Please provide the tracking number to track your package delivery if you need to contact Customer Service. 

*All sale items are final & nonrefundable.

RETURNING MERCHANDISE

All return merchandise requests due to mis-shipments or damages must be submitted in writing within 14 days of merchandise delivery to be accepted. *Customer remorse returns: shipment must be covered by the customer* All returns must be approved and have a signed RMA form issued by the Bon Artis home office. Unauthorized returns will be charged a 100% restocking fee. Items returned for reasons other than damaged merchandise or a shipping error on the part of Bon Artis will be charged a 20% restocking fee. Bon Artis does not automatically cancel backorders without a customer's request; therefore, it is the responsibility of the customer to cancel backorders if delivery time is a factor.  Any and all items returned because of the length of time on back order will be subject to a 20% restocking fee. Freight is non-refundable. To return an item, start the return process here. If you are having trouble, please call our Returns Department at (905) 479-3593 for a Return Authorization, then repack and return your package to Bon Artis Returns Department 2600 John St. Unit 202, Markham, ON L3R 3W3

DAMAGED/DEFECTIVE MERCHANDISE CLAIMS

 All return merchandise requests due to mis-shipments or damages must be submitted in writing within 14 days of merchandise delivery to be accepted. Any claim for damaged or defective merchandise must be reported to Bon Artis within 48 hours of delivery Photographs of the damaged piece(s) must support all damage claims. You agree to save packaging materials and products.

FINAL SALE & CLEARANCE ITEMS

 Please note that Sale items are Final Sales and are not returnable or exchangeable except for manufacturing defects. Should you have any questions, please get in touch with our Client Services team at (905) 479-3593  or sales@bonartis.com

Our Client Services team is available Monday through Friday from 9:00 am to 4:00 pm (ET)